Excluding standard available 2-camera models e.g. LM808-2W and VM3250-2, the VTech Smart Baby Monitors available in the UK do not currently offer additional cameras for standalone purchase. Users cannot acquire a single camera independently, and it is not possible to pair extra cameras with an existing monitor to establish a dual-camera setup.

VTech baby monitors are not designed to be expanded or altered by adding or replacing another camera and connecting it to the existing parent unit beyond the 2-camera setup in the LM808-2W and VM3250-2 models for security purposes.

If your existing Smart Video Baby Monitor uses the VTech Baby Plus app (purple icon), you can purchase another complete Smart Video Baby Monitor set and view both cameras within the same app but not concurrently. However, each camera would still require its own parent unit.

If your current Smart Video Baby Monitor uses the VTech Baby Pro app (pink icon), note that this is an earlier app version. The newer Wi-Fi connected models are not compatible with this app, so you would need to run both apps separately on your device to view each camera.

As an alternative, we also offer the RM9761, which works with the VTech Baby Plus app (purple icon). This model doesn’t include a parent unit, so if you’re happy to use the app only, it may be a more appropriate solution

For security reasons, our baby monitors, aside from the standard 2-camera setup in models LM808-2W and VM3250-2, are not designed to be expanded or altered by adding or replacing another camera and connecting it to the existing parent unit (monitor).

When sound activation is on, providing no sound is detected within 50 seconds, the parent unit screen will turn off automatically to save power. 

When your baby unit detects a sound that exceeds the selected sensitivity level, the sound activation triggers the parent unit screen to turn on automatically. When no sound is detected within 50 seconds, the screen will turn off again. 

➊ Press  MENU when the parent unit is idle. 

➋ Press ◀ or ▶ to choose  

➌ Press  ▲or▼ to choose  or  , then press SELECT to confirm your selection. 

Note: If the sound sensitivity is set to the highest level, the parent unit screen may remain on continuously even though sound activation is on. This depends on whether the baby unit detects any sounds. 

If the camera will not connect to the mobile app, please check the following steps.

Check Your Wi-Fi Network

• The camera must be connected to a 2.4GHz Wi-Fi network.
• Many routers broadcast both 2.4GHz and 5GHz networks. If your phone is connected to the 5GHz network, the setup may fail.

If possible, temporarily switch your phone to the 2.4GHz network during setup.

Reset the Camera

a)         Turn on both the camera and the parent unit.

b)         On the parent unit, go to:
     MENU > SETTINGS > OTHER > RESET

c)         Follow the on-screen instructions to reset the camera:

o   Press PAIR until you hear one beep.

o   Then press PAIR repeatedly until you hear another single beep.

d)         Press OK on the parent unit.

This will reset both the camera and the parent unit.

Scan the QR Code

Standalone Camera (RM9761)

a)         Open the app and begin the camera setup process.

b)         The app will display a QR code.

c)         Hold the QR code in front of the camera lens so the camera can scan it.

Models with a Parent Unit

The QR code must be scanned from the parent unit screen.

Go to:
MENU > SETTINGS > CONNECT TO MOBILE APP

Follow the instructions shown on the screen to scan the QR code using the camera.

If the Camera Still Does Not Connect

Please check the following:

• Your phone is connected to 2.4GHz Wi-Fi.
• The camera is within range of your router.
• Check the Wi-Fi password

If the issue continues after completing these steps, please contact support with your model number and a description of the issue.

If the display on the parent unit appears distorted, lines appear on the screen, or the picture looks scrambled:

Try the following steps:

1. Turn off the parent unit and camera.
2. Disconnect both from the power supply.
3. Wait 30 seconds.
4. Reconnect the camera and power it on first.
5. Turn the parent unit back on.

If the issue continues, try:

• Moving the camera away from other electronic devices or Wi-Fi routers
• Checking for physical screen damage

If distortion persists, please contact support with a video showing the issue.

If you cannot hear sound from the baby unit:

Check the volume level

• Press the volume up button on the parent unit.

Check microphone and speaker

• Make sure the baby unit microphone is not blocked
• Check that the protective film has been removed from the front of the camera
• Try moving the parent unit closer to the camera.

Restart the system

a)         Turn off both units.

b)         Wait 30 seconds.

c)         Turn them back on.

If the video quality appears blurry, pixelated, or unclear, please check the following possible causes.

Distance Between Camera and Parent Unit

• Try moving the parent unit closer to the camera.
• A weak signal can reduce image quality.

Lighting Conditions

• Low lighting can affect video clarity.
• Ensure the room has adequate lighting if night vision is not active.

Lens Obstruction

• Check the camera lens for dust, fingerprints, or smudges.
• If needed, gently clean the lens with a soft, dry cloth.

Check Zoom Settings

• If the image is zoomed in, this can reduce picture quality.
• Try viewing the image without zoom enabled to check if the picture improves.

If the parent unit (PU) will not power on, please try the following steps.

Charge the Unit

• Connect the parent unit to the original power adaptor supplied with the monitor.
• Allow the unit to charge for at least 30 minutes before attempting to turn it on.

Force Restart

1. Ensure the parent unit is connected to the charger and the charging light is visible.
2. Using a pin or paperclip, press the reset button in the pinhole on the back of the parent unit.

Check the Power Cable

• Try using a different wall socket.
• Ensure the charging cable is securely connected to both the power adaptor and the parent unit.

If the issue continues after completing these steps, please contact support with your model number and a description of the issue.

If the parent unit cannot find the camera, please try the following steps.

Move the Units Closer Together

• Ensure the camera and parent unit are within range during pairing.

Restart Both Units

a)         Turn off the camera and parent unit.

b)         Wait 30 seconds.

c)         Turn the camera on first.

d)         Turn the parent unit on.

Reset the System (Smart Models Only)

a)         Turn on both the camera and the parent unit.

b)         On the parent unit, go to:

     MENU > SETTINGS > OTHER > RESET

c)         Follow the on-screen instructions to reset the camera:

o   Press PAIR until you hear one beep.

o   Then press PAIR repeatedly until you hear another single beep.

d)         Press OK on the parent unit.

This will reset both the camera and the parent unit.